Sales & Service Terms

Effective date: 15 March 2024.

This page outlines our:

Service Terms for Services.
Sales Terms (including our Shipping Policy) for Digital Products.
Refund Policy for Services and Digital Products.
Affiliate Terms for our Affiliate Program.

By accessing our Sites, Resources, Services, Digital Products, and Affiliate Program, additional terms apply for:

1. Who we are and what these terms are about

Hey, Digital CEO! We’re Pin Advertising, your partners in searchable content marketing and Positive Pinterest Ads.

📢 For any questions or notices, please contact our Support Team at [email protected]

1.1 UNDERSTANDING OUR TERMS

“We, us, and our” mean:
- Business Owner: Chantell Collins
- Business Name: Pin Advertising
- Australian Business Number (ABN): 27747646460
- Registered Address: 15/1057 Wynnum Road, Cannon Hill, QLD, 4170.
“You and your” refers to the website visitor, client, or customer of Pin Advertising.
“Site and Sites” include our website, www.pinadvertising.com, and our pages on platforms like Pinterest, LinkedIn, and Google Business.
“Site Terms” are the rules governing the use of our Sites.
“Resources” encompass our curated and created content.
“Comments” are any comments or questions posted on our Sites.
“Reviews” include any reviews or recommendations on our Sites.
“Services” cover expert advice or tasks we offer, such as Pinterest marketing, digital advertising, and content creation.
“Service Terms” are the conditions for our Services.
“Digital Products” are non-tangible items we sell or provide, like online courses, templates, and video workshops.
“Sales Terms” are the rules for purchasing and using our Digital Products.
“Affiliate” refers to participants in the Pin Advertising Affiliate Program.
“Affiliate Terms” outline the requirements for joining and participating in our Affiliate Program.
“Privacy Policy” describes how we collect, use, and share your information.
“Disclaimers” clarify the limitations of our liability and responsibility in providing our Resources, Services, Digital Products, and Affiliate Program

1.2 NAVIGATING OUR POLICIES

By using our Services or Digital Products, you agree to the respective Service Terms, Sales Terms, and Refund Policy, along with our Site Terms and Privacy Policy.

Service Terms: Apply when you access or use our Services.
Sales Terms: Govern the use of our Digital Products, including our Shipping Policy.
Refund Policy: Applicable to both Services and Digital Products.
Affiliate Terms: Apply when you participate in the Pin Advertising Affiliate Program.

We may update these terms from time to time. Any changes will become effective when the updated terms and conditions are posted on the Site.

If you disagree with any of these terms, you must cease using our Services, Digital Products, and Affiliate Program.

1.3 GOVERNING LAW AND JURISDICTION

The Service Terms, Sales Terms, Refund Policy, and Affiliate Terms are governed by and construed per the laws of the State of Queensland and the Commonwealth of Australia. By using our Services and Digital Products, you irrevocably and unconditionally submit to the exclusive jurisdiction of the courts in Queensland.

Should any provision within these Terms be found invalid or unenforceable by a court of law, such invalidity or unenforceability will not affect the enforceability of the remaining provisions, which shall continue in full force and effect.

2. Service Terms

2.1 SCOPE OF SERVICES

Our Services encompass Pinterest marketing, digital advertising, and content creation, as displayed on our Sites, service agreements, and invoices. Any services not explicitly mentioned in writing are not included and may require additional fees.

2.2 PAYMENT FOR SERVICES

Pricing for Services

The prices displayed on our Site are in US Dollars (USD) unless we say otherwise in writing.

We update our prices from time to time and don’t have to give you notice.
The payment method you choose might have extra conditions or fees (e.g. currency conversions or transaction fees) from that payment processor or by your bank. Please check before choosing a payment method.

Payment schedule for Services

By engaging in our Services, you agree to this payment schedule:

🏷️ 1st tax invoice: The first invoice for immediate payment. If the invoice isn’t paid within 15 days, the offer expires.

📌 Services start date: The scheduled start date will be provided with your invoice. This start date is subject to receiving payment and necessary supplies to do the work.

🏷️ Future invoices: After the first payment, future invoices will be sent 15 days in advance of the next month of Service. We won’t start work for that month until we receive payment.

We may suspend your Services immediately if you are in breach of these Service Terms.

2.3 CLIENT COMMUNICATION AND CONFIDENTIALITY

All communication with you will be via email, ClickUp, or through scheduled meetings unless we say otherwise in writing.

If you try to contact us on another platform, we can not guarantee a timely response.
If you need to reschedule a meeting, please provide 24 hours of notice. We start and end calls on time, even if you’re late, and we don’t offer refunds for no-shows.

We will only use confidential information within reasonable needs to perform our Services and will not disclose any confidential information without your prior written consent.

2.4 CLIENT RESPONSIBILITIES

For the successful execution of our Services, clients are expected to provide all necessary access to resources, timely feedback, and any other collaboration as outlined in our service agreements.

Failure to meet these responsibilities may impact the effectiveness of our Services and is not a basis for a refund or discount.

2.5 SUSPENDING A SERVICE

We may suspend your Services immediately if you breach any of our Service Terms.

We will contact you with a notice to remedy a breach including:

The details of the breach.
A reasonable time to remedy the breach.
The consequences of not remedying the breach in time.

📢 If you believe we have breached these Service Terms, please contact our Support Team at [email protected].

2.6 TERMINATING A SERVICE

To end your Services:

One-time Services: Email us to cancel. We’ll continue work until the end of the paid period unless we agree otherwise in writing.
Ongoing Services: Refer to your contract for termination details.

We may end our Services with a 15-day notice if:

You fail to remedy a breach after receiving a “notice to remedy.”
Your actions repeatedly disrupt our business relationship.
In the event of selling or closing down the business.

2.7 INTELLECTUAL PROPERTY (IP) RIGHTS

As our client, you own all the content created for you as part of our Services.
We own or have permission for all Intellectual Property (IP) on our Sites, Resources, Services, and Digital Products.
We reserve the right to feature your Comments, Reviews, and completed work on our Sites, for promotional purposes.
Unauthorized use of either party’s IP may be considered an IP infringement.

📢 If you believe your intellectual property has been used in error, please contact our Support Team at [email protected].

2.8 EARNINGS AND RESULTS DISCLAIMER

We’ve made every effort to represent our Resources, Services, Digital Products, and Affiliate Program accurately. However, we offer no guarantees concerning your results, earnings, or performance. Your success is influenced by various factors such as your dedication, business savvy, and market conditions, which are beyond our control.

Any forward-looking statements or projections of potential earnings on our Sites are our opinions and should not be construed as guarantees of actual performance. By using our Resources, Services, Digital Products, and Affiliate Program, you acknowledge that your results may vary and that we are not liable for your actions or the outcomes you achieve.

2.9 LIMITED LIABILITY FOR SERVICES

To the fullest extent permitted by law, we disclaim all liability for claims arising from your use or inability to use our Services, except where such claims arise from our negligence or willful misconduct. This includes, but is not limited to, loss of revenue, profits, or data.

In cases where our liability cannot be excluded, it is limited to the re-supply of the relevant Services or, at our discretion, the cost of re-supplying the Services. Both parties have the right to terminate this contract under specific, reasonable conditions, which are outlined in TERMINATING A SERVICE.

3. Sales Terms

3.1 PAYMENTS FOR DIGITAL PRODUCTS

Pricing for Digital Products

The prices displayed on our Site are in US Dollars (USD) unless we say otherwise in writing.

We update our prices from time to time and don’t have to give you notice.
Your payment method might have extra conditions or fees (e.g., currency conversions or transaction fees) from that payment processor or your bank. Please check before choosing a payment method.

Payments for Digital Products

By purchasing our Digital Products, you agree to these Payment terms:

Your payment information is accurate and complete.
Your bank or credit card will honor the charges you incur.
You’ll pay the listed price, including any applicable taxes.
If your initial payment fails, you’re still responsible for the charges and any fees we incur.

3.2 CUSTOMER CONFIDENTIALITY

We will only use confidential information within reasonable needs to deliver our Digital Products and will not disclose any confidential information without your prior written consent.

3.3 SHIPPING AND DIGITAL DELIVERY POLICY

All our Digital Products are delivered online, facilitated through WooCommerce. No shipping costs will be added to your order.

Digital Products are available for immediate access upon purchase. You’ll receive access instructions on the order confirmation page and via email.

📢 If you are having issues accessing your order, please contact our Support Team at [email protected].

3.4 USING OUR DIGITAL PRODUCTS

By purchasing our Digital Products, you agree to these usage terms:

Lifetime access: You have perpetual access to the Digital Products you purchase. However, updates and additional support will not be provided after purchase.
Image licensing: The photographs included are for demonstration purposes and are copyrighted to their original creators. You are responsible for replacing these images and for any licensing or copyright issues that may arise from unauthorized use.
Software requirements: A Canva account may be required to use some of our Digital Products. Always read the Digital Product description for the full details.
Ethical use: We encourage the ethical and responsible use of our Digital Products. This aligns with our mission to make positive content and living practices more accessible online.
Canva templates: Standalone use of any Canva templates is not permitted; your designs should always be your creations.

3.5 INTELLECTUAL PROPERTY (IP) RIGHTS

As our customer, you have the right to use the Digital Products for your personal or business use. However, you are prohibited from claiming them as your exclusive creations, reselling them, or sharing them with third parties.
All designs and files included in your Digital Product purchase are copyrighted to us. We retain all rights, except for any pre-made Canva graphics and your photographs.
Digital Products that include Canva templates must be used to create original designs and cannot be resold. If you use any third-party content in a template, the ownership is subject to those third-party rights.
We reserve the right to feature your completed designs on our Sites, for promotional purposes.
Unauthorized use of either party’s IP may be considered an IP infringement and could result in potential legal action.

📢 If you believe your intellectual property has been used in error, please contact our Support Team at [email protected].

3.6 TERMINATING ACCESS TO DIGITAL PRODUCTS

Violation of these Sales Terms may result in revocation of your access to the purchased Digital Products and potential legal action.

If you disagree with any of these Sales Terms, you must cease using our Digital Products immediately.

3.7 LIMITED LIABILITY FOR DIGITAL PRODUCTS

To the fullest extent permitted by law, we disclaim all liability for claims arising from your use or inability to use our Digital Products, except where such claims arise from our negligence or willful misconduct. This includes, but is not limited to, loss of revenue, profits, or data.

In cases where our liability cannot be excluded, it is limited to the re-supply of the relevant Digital Products or, at our discretion, the cost of re-supplying the Digital Products. Both parties have the right to terminate this contract under specific, reasonable conditions, which are outlined in TERMINATING ACCESS TO DIGITAL PRODUCTS.

4. Refund Policy

4.1 REFUNDS FOR SERVICES

We’re deeply committed to delivering Services that exceed your expectations. If you’re not satisfied, please contact us so we can try to improve your experience.

Refunds for Services will only be provided if required under Australian Consumer Law. We do not offer refunds for change of mind or situational changes.

4.2 REFUNDS FOR DIGITAL PRODUCTS

We take pride in the quality of our Digital Products. If you’re not satisfied, please contact us so we can take steps to improve them.

Due to the digital nature of our Digital Products, refunds are generally not provided unless mandated by Australian Consumer Law. We do not offer refunds for change of mind or situational changes.

4.3 CHARGEBACKS

We maintain a transparent Refund Policy, which you agree to upon purchase. Chargebacks or threats of chargebacks are not tolerated.

Should a chargeback occur, we reserve the right to report this activity to credit reporting agencies, which may negatively impact your credit score.

4.4 RESOLVING PAYMENT DISPUTES

For any payment disputes, please contact us first to discuss the issue. If we can’t find a resolution, we’ll follow legal procedures per the laws of the State of Queensland and the Commonwealth of Australia.

📢 For any payment, refund, or chargeback concerns, please contact our Support Team at [email protected].

5. Affiliate Terms

5.1 BECOMING AN AFFILIATE

The Pin Advertising Affiliate Program is by invitation only. Express your interest by contacting our Support Team at [email protected].

5.2 PAYMENTS FOR AFFILIATE SALES

Percentage for Affiliate sales

Earn a 10% commission on purchases made through your affiliate link. For example, a $90 sale through your link earns you a $9 commission.

Cookies for Affiliate sales

We use cookies to track sales via your affiliate link. Note that cookie tracking is valid for 30 days. Sales made post this period will not qualify for a commission.

Payments for Affiliate Sales

Commissions are credited to your Pin Advertising Account. Once you have reached the minimum payment threshold of $10 (US), you can request a payment.

Payments are disbursed within 30 calendar days. We are not responsible for currency conversion or any related fees.

5.3 AFFILIATE MARKETING CONDITIONS

Always disclose the use of affiliate links to maintain transparency with your audience.
Avoid misleading conduct and adhere to all applicable laws related to spam, privacy, and intellectual property.
Ensure your marketing activities align with our Affiliate Terms and uphold Pin Advertising’s brand standards.

5.4 AFFILAITE CONFIDENTIALITY

We will only use confidential information within reasonable needs to deliver our Affiliate Program and will not disclose any confidential information without your prior written consent.

5.5 INTELLECTUAL PROPERTY (IP) RIGHTS

As an affiliate, you have the right to use the provided marketing materials for promoting your affiliate link. Do not claim these materials as your own, resell, or share them with unauthorized parties.
All provided materials are copyrighted to Pin Advertising, except for any pre-made Canva graphics and your photographs.
Unauthorized use of either party’s IP may be considered an IP inf ringement and could result in potential legal action.

📢 If you believe your intellectual property has been used in error, please contact our Support Team at [email protected].

5.6 TERMINATING ACCESS TO OUR AFFILIATE PROGRAM

Violation of these Affiliate Terms may result in revocation of your access to the Affiliate Program and potential legal action.

If you disagree with any of these Affiliate Terms, you must cease using our Affiliate Program immediately.

5.7 LIMITED LIABILITY FOR OUR AFFILIATE PROGRAM

To the fullest extent permitted by law, we disclaim all liability for claims arising from your use or inability to use our Affiliate Program, except where such claims arise from our negligence or willful misconduct. This includes, but is not limited to, loss of revenue, profits, or data.